わかりました。Zendesk で動作するアプリを作成するのに苦労しています。基本的に私がする必要があるのは、データベース内のすべてのチケットを検索し、エンドユーザーごとにチケットがいくつあるかを数えることです。エンドユーザーは、各チケット内のテキスト フィールドです。
だからここにいる：
'/api/v2/tickets.json' - これは JSON 形式のすべてのチケットのリストです - これは後で使用する変数 'tickets' に入れられます - 'tickets' は配列になると思っていましたが、今はそうではありません'そうだとは思わないので、どうやってそれを繰り返すことができますか?
現在 - このチケット ファイルの値にアクセスするにはどうすればよいですか? たとえば、JavaScript を使用して「End-User」値にアクセスするにはどうすればよいですか?
APIに関するZendeskのドキュメントを調べましたが、これを機能させるのに役立つものは何も見つかりません.Zendeskのフォーラムはやや死んでいます. 私はJavaScriptの初心者なので、皆さんが私を助けてくれることを願っています.
以下は JSON レコードの例です。
{"tickets":[{"url":"https://company.zendesk.com/api/v2/tickets/1.json","id":1,"external_id":null,"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}},"created_at":"2012-10-01T16:06:33Z","updated_at":"2012-10-05T19:21:55Z","type":"incident","subject":"This is a sample ticket requested and submitted by you","description":"This is the first comment. Feel free to delete this sample ticket.","priority":"high","status":"closed","recipient":null,"requester_id":270249903,"submitter_id":270249903,"assignee_id":270249903,"organization_id":22242373,"group_id":20363013,"collaborator_ids":[],"forum_topic_id":null,"problem_id":null,"has_incidents":false,"due_at":null,"tags":["sample","zendesk"],"fields":[{"id":21717236,"value":"10/4/2012"}],"custom_fields":[{"id":21717236,"value":"10/4/2012"}],"satisfaction_rating":null},{"url":"https://company.zendesk.com/api/v2/tickets/2.json","id":2,"external_id":null,"via":{"channel":"email","source":{"from":{"address":"noreply@zendesk.com","name":"Zendesk"},"to":{"address":"support@company.zendesk.com","name":"Binary Stream Helpdesk"},"rel":null}},"created_at":"2012-10-01T16:33:58Z","updated_at":"2012-10-05T17:09:37Z","type":null,"subject":"Tudor Hofnar, here is the test ticket you requested","description":" Hello! This is a Zendesk ticket. We are going to go through the basic support ticket operation in Zendesk.\n\n If you are in your email reading this, please click on the link in the header that starts with Ticket #.\n\n If you are in your Zendesk reading this, you will see the ticket number, the customer who sent this ticket in, and drop down menus that allow you to set things like status and priority. You'll also notice a blank text box below this comment. That is for you to respond. Let's do that:\n\n 1. Write: \"Thanks for this information, please tell me more.\"\n 2. Change the drop-down field labeled Status to \"Pending\"\n\n If you follow these instructions, you'll get an email response back from us shortly. You can also always see ticket updates by going back into your unsolved ticket view (click view in the top menu bar).\n","priority":null,"status":"closed","recipient":null,"requester_id":270263553,"submitter_id":270263553,"assignee_id":270249903,"organization_id":null,"group_id":20363013,"collaborator_ids":[],"forum_topic_id":null,"problem_id":null,"has_incidents":false,"due_at":null,"tags":[],"fields":[{"id":21717236,"value":"10/4/2012"}],"custom_fields":[{"id":21717236,"value":"10/4/2012"}],"satisfaction_rating":null},{"url":"https://company.zendesk.com/api/v2/tickets/3.json","id":3,"external_id":null,"via":{"channel":"email","source":{"from":{"address":"tudor@binarystream.com","name":"Tudor Hofnar"},"to":{"address":"support@company.zendesk.com","name":"Binary Stream Helpdesk"},"rel":null}},"created_at":"2012-10-01T17:08:37Z","updated_at":"2012-10-05T18:15:01Z","type":null,"subject":"test","description":"test\n\nTudor Hofnar","priority":null,"status":"closed","recipient":"support@company.zendesk.com","requester_id":270249903,"submitter_id":270249903,"assignee_id":270249903,"organization_id":22242373,"group_id":20363013,"collaborator_ids":[],"forum_topic_id":null,"problem_id":null,"has_incidents":false,"due_at":null,"tags":[],"fields":[{"id":21717236,"value":"10/4/2012"}],"custom_fields":[{"id":21717236,"value":"10/4/2012"}],"satisfaction_rating":null},{"url":"https://company.zendesk.com/api/v2/tickets/5.json","id":5,"external_id":null,"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}},"created_at":"2012-10-01T20:26:34Z","updated_at":"2012-10-06T22:39:09Z","type":"incident","subject":"Window for adding account not opening","description":"The add account window is not opening and it is causing a lot of trouble for our team etc....","priority":"normal","status":"closed","recipient":null,"requester_id":271853958,"submitter_id":271853958,"assignee_id":270249903,"organization_id":22284363,"group_id":20363013,"collaborator_ids":[],"forum_topic_id":null,"problem_id":null,"has_incidents":false,"due_at":null,"tags":["2_2_2","4","ared","end_user_1","var_2"],"fields":[{"id":21704983,"value":"1"},{"id":21708732,"value":"tried this"},{"id":21708742,"value":"1"},{"id":21713331,"value":"10/2/2012"},{"id":21717086,"value":"ared"},{"id":21717236,"value":"10/4/2012"},{"id":21717357,"value":"2_2_2"}],"custom_fields":[{"id":21704983,"value":"1"},{"id":21708732,"value":"tried this"},{"id":21708742,"value":"1"},{"id":21713331,"value":"10/2/2012"},{"id":21717086,"value":"ared"},{"id":21717236,"value":"10/4/2012"},{"id":21717357,"value":"2_2_2"}],"satisfaction_rating":null},{"url":"https://company.zendesk.com/api/v2/tickets/6.json","id":6,"external_id":null,"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}},"created_at":"2012-10-02T21:14:59Z","updated_at":"2012-10-09T18:22:04Z","type":"incident","subject":"Test Ticket","description":"this is a test ticket","priority":"normal","status":"closed","recipient":null,"requester_id":271853958,"submitter_id":271853958,"assignee_id":270249903,"organization_id":22284363,"group_id":20363013,"collaborator_ids":[],"forum_topic_id":null,"problem_id":null,"has_incidents":false,"due_at":null,"tags":["2_2_2","arcb","end_user_1","var_2"],"fields":[{"id":21704983,"value":"1"},{"id":21708732,"value":"tried this"},{"id":21708742,"value":"1"},{"id":21713331,"value":"10/2/2012"},{"id":21717086,"value":"arcb"},{"id":21717236,"value":"10/2/2012"},{"id":21717357,"value":""},{"id":21728942,"value":null},{"id":21732321,"value":"Test End-User"}],"custom_fields":[{"id":21704983,"value":"1"},{"id":21708732,"value":"tried this"},{"id":21708742,"value":"1"},{"id":21713331,"value":"10/2/2012"},{"id":21717086,"value":"arcb"},{"id":21717236,"value":"10/2/2012"},{"id":21717357,"value":""},{"id":21728942,"value":null},{"id":21732321,"value":"Test End-User"}],"satisfaction_rating":null},{"url":"https://company.zendesk.com/api/v2/tickets/7.json","id":7,"external_id":null,"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}},"created_at":"2012-10-09T20:09:50Z","updated_at":"2012-10-11T18:19:42Z","type":"question","subject":"Testing bookmarks","description":"this is a bookmark test\n","priority":"normal","status":"open","recipient":null,"requester_id":270249903,"submitter_id":270249903,"assignee_id":270249903,"organization_id":22242373,"group_id":20363013,"collaborator_ids":[],"forum_topic_id":null,"problem_id":null,"has_incidents":false,"due_at":null,"tags":["2010","psm"],"fields":[{"id":21704983,"value":"0"},{"id":21708732,"value":null},{"id":21708742,"value":"1"},{"id":21713331,"value":"10/9/2012"},{"id":21717086,"value":"psm"},{"id":21717236,"value":"10/31/2012"},{"id":21717357,"value":"2010"},{"id":21728942,"value":"Var 1"},{"id":21732321,"value":"End User 2"}],"custom_fields":[{"id":21704983,"value":"0"},{"id":21708732,"value":null},{"id":21708742,"value":"1"},{"id":21713331,"value":"10/9/2012"},{"id":21717086,"value":"psm"},{"id":21717236,"value":"10/31/2012"},{"id":21717357,"value":"2010"},{"id":21728942,"value":"Var 1"},{"id":21732321,"value":"End User 2"}],"satisfaction_rating":null}],"next_page":null,"previous_page":null,"count":6}
このコードをフォーマットする方法がわからない...
これが私のJSコードです。「チケット」で何をしようとしているのかが間違っていることはわかっていますが、アクセスする方法がわかりません...
(function() {
return {
// Here we define AJAX calls
requests: {
fetchTickets: function() {
return {
url: '/api/v2/tickets.json',
type: 'GET'
};
}
},
// Here we define events such as a user clicking on something
events: {
'app.activated': 'requestTickets',
'fetchTickets.always': function(data) {
this.countEndUserTickets((data || {}).tickets);
}
},
// Below this point, you're free to define your own functions used by the app
requestTickets: function() {
this.ajax('fetchTickets');
},
countEndUserTickets: function(tickets) {
var endUser = this.ticket().customField("End-User"); //this will get the end-user of the current ticket that is open in Zendesk
var ticketCounter = 0;
//this is where I have no idea how to access the 'tickets' array or whatever it is
for (var i = 0; i <= tickets.length; i++) {
if (tickets[i].customField("End-User") == endUser){
ticketCounter = ticketCounter + 1;
}
}
alert(endUser);
this.switchTo('list', {
ticketCounter: this.ticketCounter
});
}
};
}());